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Revenue Cycle Supervisor

Corporate • Regular - Remote - Full Time, Remote

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apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.

Revenue Cycle Supervisor 
 
 
Position Summary: 
 
At apree health, we’re seeking a Revenue Cycle Supervisor to work as a Lead team member on our Rev Cycle Team in a remote environment. As Revenue Cycle Supervisor, you will direct the day-to-day operations that contribute to the capture, management, and collection of revenue for clinic services.  
 
You will be responsible for ensuring timely activity on accounts receivable to maximize collections in compliance with all state and federal regulations as well as client contractual agreements. Your responsibilities will include establishing objectives and standards in order to drive efficiency, measure effectiveness and quality of work and continuously improve and optimize processes, services, and systems to support organizational goals. You will play a primary role in leading the overall strategy and optimization of revenue cycle operations, systems, policies and procedures. 
 
Position Qualifications/Essential Functions: 

● Work as a Billing Subject Matter Expert to support Revenue Cycle Activities, Partners and other departments. Ensuring alignment to the apree health model is demonstrated across the board.
● Lead the Billing Team to accomplish goals and objectives, through supervision and mentoring
● Monitor and partner with vendors to ensure contractual objectives are met and changes are implemented as required through growth and adaptation to new models
● Assist with Policy and Procedure design, creation and implementation and ensure staff accountability to P&P adherence
● Review negative AR trends and inefficient processes and work with partner teams to assess and address root causes
● Assist with EFT and payor enrollment
● Support Billing Team with patient calls regarding payment, billing questions and account corrections
● Provides strategic direction for analytic, reporting and system support, including daily support and management of both core and additional software applications used to manage the revenue cycle.
● Actively participates in the daily billing team field operations, including process improvement and development of a team-based approach
● Assist in implementing the day-to-day functions of the Billing department to all Vera Centers
● Implement written policies and procedures that govern proper claims accounting functions and clean revenue cycle
● Work across functional lanes to help monitor and improve all aspects of revenue cycle, including, but not limited to, insurance verification, patient registration, co-pay collection, billing, coding, AR management, system design, operation metric development, payment posting and account reconciliation
● Plan and implement quality assurance for all processes
● Assist in balancing accounts receivable reconciling statements as needed
● Conduct routine staff meetings regarding billing planning and implementations
● Effective communication and collaboration across departments, business unit and external partners and clients
● Assist in preparing operational metrics and statistical reports as directed, including monthly KPI reports
● Assist with the onboarding and orientation of new direct reports and peers as required
● Maintain best practices and alignment with Compliance and HIPAA Guidelines
● Works directly with Regional Area Manager, Clinic Managers and Finance to ensure patient concerns regarding billing are resolved to patient satisfaction
● Special Projects as assigned 
 
Education/Experience: 

• Bachelor’s degree in business/finance/accounting or 5+ years equivalent experience in professional or healthcare business-oriented industry
• 5+ years of relevant experience in healthcare billing and revenue cycle and experience with quality management required
• 3+ years of demonstrated team leadership
• 2+ years of experience leading and managing vendor partners
  
Additional Qualifications Preferred: 

● Biller/Coder certification a plus
● Must possess the ability to make independent decisions
● Must have proven ability to perform strategic planning and priority setting for a billing/revenue cycle department
● Must have ability to manage multiple projects concurrently
● Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
● Proficiency with Microsoft Office Suite, Google preferred 
  
Demonstrated Attributes: 

● Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera’s staff, clients and patients.
● Highly organized
● Team player with strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization – Excellent verbal and written communication
● Solution-focused
● Ability to be creative and innovative in a fast-paced environment with a lot of ambiguity and constant change
● Ability to champion quality throughout the organization
● Must function independently, have flexibility, personal integrity and the ability to work effectively with patients, personnel and support agencies 
 
 

Compensation:  $82k-$115k/annual salary & bonus eligible (national average, premium markets may vary) 

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