apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
Job Description Summary
Regional Director of Operations has accountability of the operational and administrative functions core to the success and growth of a region. This includes owning both the client relationship and the financial and team member success in the care centers. The Regional Director of Operations will work in conjunction with the Regional Lead Provider to assure clinic and client outcomes and success metrics are achieved, including contract performance guarantees, patient and client satisfaction and clinical quality measures. The Regional Director of Operations is the accountable person to assure their clients and Practice managers are well supported. They are responsible for ensuring their care teams receive the resources and training essential to patient care and champion quality improvement and collaboration in our team-based clinical model.How will you make an impact & Requirements
Regional Director of Operations
*must reside within the Atlanta GA Metro area and travel through clinic network 3+ days per week
Regional Director of Operations has accountability of the operational and administrative functions core to the success and growth of a region. This includes owning both the client relationship and the financial and team member success in the care centers. The Regional Director of Operations will work in conjunction with the Regional Lead Provider to assure clinic and client outcomes and success metrics are achieved, including contract performance guarantees, patient and client satisfaction and clinical quality measures. The Regional Director of Operations is the accountable person to assure their clients and Practice managers are well supported. They are responsible for ensuring their care teams receive the resources and training essential to patient care and champion quality improvement and collaboration in our team-based clinical model.
Position Qualifications/Essential Functions:
Accountability for assuring the mission, vision, values of Vera Whole Health using the coach approach in accordance with personnel policies.
Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
Accountable for the overall regional performance; both bottom and top line items and client, patient, and team member engagement.
Drives regional opening and onboarding of new care centers. Supports the conversion/expansion of existing centers and clients.
Establishes strong partnership with clients, serving as a trusted advisor and a valuable partner in optimizing the overall clinic experience. Provides strategic direction to the client on new services, projects and recommendations to achieve desired outcomes and joint business objectives. Facilitates best practice sharing within the markets and regions. Develops and implements innovative solutions to complex clinical and business challenges.
Promotes strong operational procedures and plans while communicating the “why” of business decisions with a positive message.
Champions change, embraces new business models and innovative approaches to delivery of high quality clinical services. Creates a positive, professional environment that fosters strong team member engagement and support.
Meets regularly with each client and brings the client perspective to all Vera teams and decisions. Ensures we have wide, high and deep relationships within client organizations and manages all client stakeholders (ie. consultants, TPAs, etc.). Leads Joint Operations Committees with payer clients in the region to optimize success of the partnership and care centers.
Marshals internal resources cross-departmentally to respond quickly to client requests and care center needs. Responds promptly to all client communications, including calls and emails.
Lead the practice managers in a defined area, and assure appropriate development, training, and understanding and adherence to policies, procedures, and processes are followed in the clinics and with the employees in the clinics they support.
Mentors and serves as a coach to practice managers and lead providers on performance expectations.
Accountability of budget development and adherence for the region of clinics they support including inventory management, scheduling, payroll, patient flow etc.
Develop, manage, and meet quarterly and annual operating objectives and budget to support overall client, clinic, and patient service objectives.
Accountability for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
Manage and lead projects as assigned to support departmental and organizational strategic initiatives.
Develop and manage new clinic services and programs along with clinical leadership and other departmental teams. Implement these services and assure process improvement and adherence to policies is maintained.
Accountable for patient experience in the company including the assessment and enhancement of workflow, resolution of patient complaints, and ensuring team member engagement to improve the overall clinic experience.
The Regional Director of Operations will perform the role of the practice manager in the absence of a practice manager.
Education/Experience:
Minimum of Bachelor’s degree in either Healthcare career or administration
Minimum 5 years experience in client management
Minimum 5 year’s managerial experience in health care including multi site management
Experienced with developing, implementing, and evaluating annual and long-term operating and fiscal plans (1-to 3-year forecasted budgets)
Experience managing and leading teams in a virtual and matrix environment.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Current Healthcare Provider BLS certification at date of hire.
Documentation of Hep B vaccination or proof of immunity (titer).
Documentation of TB test in the last 90 days before start-date.
Strong computer skills including experience with MS Office suite.
Additional Qualifications Preferred:
Certified clinical experience, RN or Advanced Practice Health Care Provider.
Master’s degree in healthcare or Business.
Clinical, leadership and people management experience.
Multi-site management across state lines.
Previous history in leading virtual teams
Demonstrated Attributes:
Demonstrate an understanding of and commitment to Vera Whole Health’s core values of a coach approach, esteeming to others, authenticity, adaptability, empathetic listener, resilience and innovative; practice these values in relations with internal and external customers.
Commitment to efficient patient centered services, as well as commitment to the operating goals and philosophies of Vera Whole Health.
A self-starter, team player, excellent communicator (both written and verbal), adaptable, and critical thinker.
Strong leadership, supervisory, and organizational skills.
High energy level and ability to foster teamwork both in the clinics and work as part of the Vera Whole Health management team.
Creativity, initiative, and decision-making skills.
Must be willing to maintain a flexible work schedule including evening and occasional weekend hours.
Works well under pressure.
Physical Demands:
Requires looking at computer monitor/screen for extended periods of time.
Requires repetitive motion and use of hands for computer keyboard and mouse.
Requires sitting for extended periods of time.
Requires travel to different clinics
May include up to 50% travel based on location of clinics of oversite (within state and out of state).
