Position Qualifications/Essential Functions:

• Provide tailored one-on-one 30-minute health coaching sessions to individuals around their stated health goals, both in-person and telephonically/virtually.
• Co-create action plans and SMART goals to meet the patient’s stated health goals. Monitor the patient’s progress related to their established goals and provide accountability.
• Support patient’s in completing goals within established coaching term
• Understand the patient’s health conditions related to the coaching engagement, leveraging expertise from the clinical care team as needed.
• Provide patients with community resources or information about their employee benefit plan as needed.
• Maintain accurate and up-to-date documentation of all patient encounters in EMR.
• Outreach calls, including follow-up on patient engagement.

Outreach and Health Promotion

• Manage a patient caseload
• Participate in scheduled outreach endeavors such as biometric screening events, employee health fairs, workshops, and on-site coaching.
• Facilitate group health coaching programs to increase engagement with the patient population.
• Continually work with the clinic team to gather community resources available to serve the needs of the clinic population.

Clinical Care Team Collaboration

• Collaborate with the clinical care team and patient to understand patient health goals
• Act as a leader in the clinical care team in the areas of coaching and behavior change.
• Active role in supporting care team in achieving clinic performance guarantees and closing patient care gaps
• Prepares for, attends and participates in team meetings and huddle(s)

Additional

• Report to appropriate authority figures in cases of abuse, neglect, or imminent danger.
• Must be able to work flexible hours
• Participate in medical site’s efforts to comply with organizational quality improvement guidelines and pertinent government regulations including OSHA and CLIA.
• Works with their clients according to the NBHWC Code of Ethics and apree health Coach Scope of Practice.
• Cross-train in other clinic workflows, such as but not limited to answering phones, scheduling, greeting patients and checking in patients for appointments to support team and clinic flow
• Ability to correctly perform vital signs and screening tools that are appropriate within the Whole Health Coach scope and accurately record data
• Must be able to commute to onsite events as needed
• Perform other duties as assigned

Additional Qualifications Preferred:

• Ability to be creative and innovative in a fast-paced environment with a lot of ambiguity and constant change.
• Experience working in EMR systems preferred, Nextgen a plus.
• Experience with MS Office suite.
• Bilingual or multilingual preferred.

• 1-3 years of coaching experience.
• Training in coaching competencies, theories, and methodologies.
• Knowledge of the Transtheoretical Model, Appreciative Inquiry, and Motivational Interviewing preferred.
• Practiced understanding of the differences between coaching, health education, and behavioral health.
• National Board-Certified Health and Wellness Coach (NBC-HWC) within the first 18 months of employment.

• As part of the interview process, a 20-30 minute audio recorded coaching session must be submitted via Dropbox or FreeConferenceCall.com within 4 days of your completed phone interview with the recruiter.

• Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of mindfulness, continuous learning, a coach approach, innovation, adaptability, and resilience with all members of Vera’s staff, clients and patients.
• Excellent verbal and written communication skills.
• Time management skills and ability to manage time effectively during 30-minute coaching sessions and between sessions.
• Team player with strong interpersonal skills and ability to build effective working relationships. throughout all levels of the organization.
• Ability to connect and empathize with a wide range of diverse populations.
• Comfortable speaking in front of groups.