apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
Job Description Summary
We’re seeking a Customer Insights Senior Analyst to join our Market Operations team to turn healthcare data analytics into insights that drive better patient experiences, health outcomes, and innovation in the way we deliver care.How will you make an impact & Requirements
Customer Insights Senior Analyst
We’re seeking a Customer Insights Senior Analyst to join our Market Operations team to turn healthcare data analytics into insights that drive better patient experiences, health outcomes, and innovation in the way we deliver care. The Customer Insights Senior Analyst is an analytical thinker and problem solver who is eager to learn the complexities of our data, client contracts and expectations, clinical operations, and the population health dynamics in the markets we operate.
This role works cross-functionally with Analytics, Clinical Operations, Sales, Solutions, Member Engagement, Strategic Finance, and our Account Management teams to help clients and internal teams quantify, document, and validate the value delivered through our risk-based care models and operations. You will be the bridge that connects customer expectations and value delivery with our internal operations through a deep understanding of our customers, data, operations, and solutions.
Analyze population health trends and outcomes performance to turn data into actionable insights for our customers and internal teams
Collaborate on the development of operational and value delivery dashboards and reporting for internal and external consumers
Act as the “go-to person” for Sales, Account Management, Clinical Operations, and Analytics to infuse data-driven insights into client-facing presentations
Become a subject matter expert for deep understanding of our client expectations, market operations, and data systems and capabilities
Be able to translate data into stories for audiences at various levels of sophistication from healthcare novices to experts
Qualifications:
3+ years of experience in a customer insights or business analyst related role
Bachelor’s Degree
Healthcare industry experience with an understanding of population health data analysis, value-based care models, clinical operations, and healthcare insurance products
Familiarity with medical, pharmacological, and EMR data and applications
Experience turning data into insights for clients (employers and health plans) and internal teams
Expertise in Tableau or other Business Intelligence tools, Google Workspace, and Microsoft Office
Cultural fit with apree health: customer-centric, outcomes oriented, and comfortable in a fast-paced and evolving environment
Passion for our customers (patients, members, providers, and clients), colleagues, and our company’s mission and vision
