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Clinical Training Analyst

Corporate • Regular - Remote - Full Time, Remote

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apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.

Clinical Training Analyst 
 

Job Description
The Clinical Training Analyst supports the education, professional development, and workflow optimization of clinical staff across the organization. This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization. The Analyst works closely with clinic staff to implement training, assess learners’ skills and knowledge in a variety of areas including use of the EHR, best clinical practices, and quality and compliance, while also evaluating and fine-tuning clinical workflows to standardize and improve efficiency.

Position Qualifications/Essential Functions 

  • Design and deliver high-quality clinical education to team members 
  • Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
  • Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network which includes, but is not limited to, advanced primary care, Medicare, pediatrics, et al.  
  • Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests 
  • Define requirements for iterative process improvement, change management, workflow implementation and optimization 
  • Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
  • Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules 
  • Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams 
  • Analyze workflow issues as it relates to applications and service line integrations 
  • Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects 
  • Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners 
  • Evaluate system designs for functional and integration integrity 
  • Create and lead pilot site project plans
  • Develop expertise in the various application systems, i.e. NextGen, Care360, Curago
  • Other duties as assigned

Education/Experience

  • Active MA certification or Clinical licensure LPN or RN required. 
  • 5 years’ experience in a primary care setting preferred 
  • 3 years’ experience in a clinical training role preferred 
  • Experience working with an EMR system required (NextGen preferred) 
  • Skilled in basic technological troubleshooting 
  • Experience training both in-person and virtually 
  • Experience developing both written and audiovisual curriculum and training materials 
  • Experience utilizing various training methods in both group and one-on-one settings
  • Skilled in Google Suite
  • Experience collaborating with practice managers, providers and department directors
  • Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials. 
  • Skills in project management preferred
  • Demonstrated Abilities
  • Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly 
  • Ability to create a safe space for learning for people of all experience levels 
  • Ability to tailor one’s teaching style to the individuals in the room 
  • Ability to champion the use of technology and help staff overcome roadblocks to adoption 
  • Ability to champion the adoption of new clinic workflows 
  • Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson’s terms 
  • Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff 
  • Ability to be adaptable and resilient in a rapidly changing, innovative work environment 
  • Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change

Physical Demands

  • Includes full range of body motion and ability to move desks and equipment as necessary 
  • Manual and finger dexterity and eye-hand coordination 
  • Requires standing, walking and sitting for extended periods of time 
  • Occasionally lift and carry items up to 50 pounds 
  • Requires corrected vision, hearing and speech within normal ranges 
  • Requires up to 50% travel (both in and out of state) to care centers within the network
 
Compensation:  $56k-$71k/annual salary & bonus eligible (national average, premium markets may vary)  
 
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